Patrick Quattlebaum – Founder & CEO – Harmonic Design


Patrick Quattlebaum is a designer and teacher who gets up every morning to bring creativity, rigour, and humanity to problem-solving. He is the cofounder and CEO at Harmonic Design, a consulting firm based in Atlanta, GA, USA.

Previously, he was principal designer at studioPQ, Managing Director at Adaptive Path, and Head of Service Design at Capital One. An expert in design strategy and service design, Patrick places a premium on pushing design practice to be more value-centered, collaborative, and iterative. He and his co-author, Chris Risdon, share their design philosophy and its practical applications in Orchestrating Experiences: Collaborative Design for Complexity.

Stephen Taylor – Head of Design Research at Harmonic Design


Stephen Taylor’s unique approaches to design strategy and research—which he calls “precision inspiration”—helps organisations devise new ways of improving people’s lives.

As Harmonic Design’s Head of Design Research, Stephen ensures our practitioners bring both rigour and adaptability to our engagements.

He believes the means are as important as the end, and strives to discover rewarding new ways to work together.

Arielle Coambes – Product Insights @ Mailchimp


Arielle Coambes is a Product Insights leader. What I do has a lot of names – research, UX, strategy, architecture, insights – but it boils down to aggregating user voices and behaviors into actionable product changes.

I hold a master’s degree in Human-Computer Interaction from Georgia Tech and a bachelor’s in technical writing from Georgia Southern.

I share thoughts on Medium:
Twitter is my 140-character blog.

Gregg Bernstein – Senior Director of User Research at Vox Media


Gregg Bernstein establishes user research practices for growing organisations. As senior director of user research for Vox Media, he spends his days advocating for and practicing user-centered product development. He speaks around the world about his work at conferences, most recently at Webdagene 2018 (Oslo), InVision DesignTalks 2018, and UX Scotland 2018, and for such companies as Paylocity, Sprout Social, Booking.com, and more.

He built an innovative and influential research practice over his four years at MailChimp, and taught design, branding, and typography at Georgia State University. In a previous life, he designed albums for punk and emo bands, and for clients in the music and advertising industries.

Gregg earned his MFA in Graphic Design from the Savannah College of Art & Design, where he focused on user experience research and design. He resides with his family in Athens, Georgia, where he enjoys long, quiet trail runs around the state botanical gardens.

Sally Cohen – Senior Director, User Experience at ADP


Sally Cohen has been a User Experience professional since the days when it was simply known as “Human Factors”. She has been a Sr. Director of UX for ADP for the past four years. Prior to that, she has held UX leadership roles at Worldpay, The Coca-Cola Company, and NCR. She was also a consultant and instructor for Human Factors International where she may have even taught some of you!

Sally has always been a strong advocate for a User-Centered Design practice that has user research at its core. She has watched UX Research expand from a field focused primarily on usability testing, to a field that has embraced behavioural analytics, ethnography, and A/B testing.

Sally went to graduate school at Georgia Tech following graduation from the University of Illinois at Urbana-Champaign. It was at the U of I where she first learned there is a profession where you can design things based on how people work and think. She’s been hooked ever since.

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